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Three Rivers Endoscopy Center
Patient Satisfaction Survey

Updated 9/2011

At Three Rivers Endoscopy Center we strive to provide the patient with the finest outpatient endoscopy care available. As part of this commitment to quality care, the management of Three Rivers Endoscopy Center has implemented a Patient Satisfaction Survey. We wish to thank all of the patients who took the time and effort to fill out and return our lengthy post-visit questionnaire.

This information is reviewed by our Medical Director and our Quality Improvement Committee on a regular basis. Our high marks are an indicator of the level of service we provide our patients. With your input and constructive criticism, we can continue to work to maintain and exceed the highest industry standards for outpatient care.

Thanks for your input!

Summary of 953 Patient Responses March 2010 to September 2011


 
Overall Satisfaction
 
 
Quality of the nursing staff
 
100% Satisfied
 
  Quality of the medical procedure performed
  100%
 
  Quality of the doctor who performed your test
  99.1%
 
  Would you refer family or friends?
  100%
 
  Would you return to the Center?
  100%
 
 
Appointment
 
 
My appointment time was convenient
 
99.1% Satisfied
 
  My preparation instructions were clear
  100%
 
  The directions to your center were easy to follow
  100%
 
 
Arrival
 
 
Adequate parking was available
 
99.1% Satisfied
 
  The receptionist was friendly and courteous
  100%
 
  The registration process was efficient
  98.3%
 
 
Reception Room
 
 
The waiting room was clean and comfortable
 
100% Satisfied
 
  The reading materials were satisfactory
  99.1%
 
  The wait to see the doctor was acceptable
  95%
 
 
Nursing Staff
 
 
The nurses appearance was neat and professional
 
99.2% Satisfied
 
  The nurses were friendly and courteous.
  100%
 
  The nurses answered all of my questions
  100%
 
  The nursing staff respected my privacy
  100%
 
 
Medical Staff
 
 
My doctor's appearance was neat and professional
 
100% Satisfied
 
  My doctor listened to my concerns
  100%
 
  My doctor spent enough time with me
  93.3%
 
 
Procedure
 
 
My 'scope' procedure was explained to me
 
100% Satisfied
 
  I was given the opportunity to ask questions
 
100% Satisfied
 
 
Recovery
 
 
The recovery room was clean and comfortable
 
100% Satisfied
 
  My test results and plans for treatment were explained to me or my family
  99.1%
 
  I received a written summary of the results
  100%
 
  The doctor answered all of my questions
  100%
 
 

 

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